Zosia Szeszko-Kluz

Online ecommerce solutions are dear to me. I base upon my extensive experience gathered in european ecommerces, starting with ecommerce platform implementations, through stability up until maintenance and further development phases.

My goals tied together sales, customer experience and implementation of high-performing tools. I always have an end user on my mind as well as I respect transparent communication and full information on user & tool needs.

I prefer being at places over traveling, cooking over dining, listening over talking. I have a deep desire for quality and hardcore digital products aiming at making life easier.

Monika Janta

I’m a UX researcher and designer. I investigate, observe and teach. I try to accommodate users and business needs. I analyze a variety of products: education, e-health, e-commerce etc.

I’m curious about the whole user experience - all the touchpoints matter: website, app, physical product, customer service, perception of the brand.

I’ve cooperated with startups as well as large companies, I’ve worked with teams in different countries and time zones. I value good communication and articulating conclusions clearly, which result in perfectly crafted solutions.

the offer

We X-ray www pages, ecommerce solutions, applications taking into account primary, secondary and edge user flows, their pain points, roadblocks and disappointments – we will help out to name and diagnose them, as well as we’ll recommend solutions. We can also assist you in planning for efficient issue-preventive and user relieving actions. With our Full Body Scan we will X-ray the full customer journey – starting with brand awareness, user acquisition through purchase flows, post-purchase service up to customer care and user feedback.

full body scan

functional analysis

We will X-ray how the functionalities work and how they are being utilized by your users, we will deep dive into all the “why’s”.

customer journey

We will analyze how your product is used and if it resonates with your business goals.

audit report

We will present the analysis outcome in a digestible way along with adjustments recommendations, implementation priorities and – if you are in need of such – we will also recommend implementation partners.

personalized approach

targeted analysis

Maybe you are already aware of a need to deep-dive into specific functionality or specific device type – we may focus on this particular element, user flow, page, depending on your needs and goals you’re targeting.

ecommerce flows

If your product offers an online shopping experience we may analyze it as well including post-purchase steps and customer care communication along with returns and claims handling.

user research

If you wish more precise research on your users’ behavior and their needs, the analysis may be expanded with user research (in depth interviews and remote user testing).

adjustments implementation

We may help out with planning prioritized adjustments and support it with its effectiveness analysis. We also work with performance marketing specialists, web developers and UX/UI designers who can be of help if such recommendation is handy for you.

costs and delivery time

We do not have a standard pricing – first step is to understand your need and jointly agree on the scope of the analysis. Based on that we will offer costs and timeline of report delivery. Please contact us via email or by phone and we’ll be happy to propose next steps.

We are from Poland, but we operate in all EU countries.